Overview and Scope

This withdrawal guide (hereinafter, the “Policy”) sets out all procedures and requirements for users to withdraw funds they hold through services provided by Nekoneko to a payment method registered in their own name. This Policy applies to all Nekoneko accounts and services, and any changes to the Policy will be notified in advance.

Withdrawal Eligibility Requirements

  • You must hold an active account as a registered member.
  • You must complete the identity verification (KYC) process and submit additional documents if required.
  • Withdrawals are permitted only to payment methods registered in your own name, and transfers to third-party accounts are not allowed.

Withdrawal Request Procedure

  1. After logging in, access the withdrawal menu from the customer dashboard.
  2. Enter the withdrawal amount and select a payment method (such as a bank account or e-wallet).
  3. Once a withdrawal request is submitted, the company will begin an automated review where necessary.
  4. If additional verification is required, submit the relevant documents and, where necessary, provide further information regarding the purpose of the withdrawal and the source of funds.

Identity Verification and Document Submission

For security and legal compliance purposes, the company may request additional documents within a reasonable period. Examples of documents that may be requested include a photo of a resident registration card or passport, proof of a bank account in the same name, and proof of ownership of the payment method. All documents must be clear and valid, and must not be expired.

Processing Time and Status Notification

Once a withdrawal request has been received, the company will complete the review within a reasonable period and make the processing status available on the dashboard. If a processing delay is expected, prior notice will be given.

  • Approved: A transfer to the payment method will be initiated, and the final crediting time will depend on the processing guidelines of the payment method provider.
  • Pending / Additional Verification Required: This status applies where additional documents or information are required.
  • Rejected: A withdrawal may be rejected due to insufficient supporting evidence, violation of regulations, unclear source of funds, or similar reasons.

Fees and Limits

Withdrawal fees vary depending on the payment method, and Nekoneko will notify users of its fee policy in advance. In addition, daily/weekly/monthly limits applicable to each payment method may be imposed on withdrawals, and any policy changes will be notified.

Security and Data Protection

All withdrawal requests are processed through multi-factor authentication and encrypted networks. If suspicious activity is detected, additional verification may be required or the transaction may be blocked. Customers’ personal information is protected in accordance with applicable laws and regulations.

Rejection and Appeals

If a withdrawal is rejected, the specific reason will be notified in writing, and the user may file an appeal. Any appeal will be reviewed in accordance with a fair procedure together with supporting materials establishing the relevant facts.

Policy Changes and Notice

This Policy may be amended in accordance with changes in laws and regulations or revisions to internal rules, and any changes will be notified through lawful means. The amended Policy will take effect from the date of notice.

Compliance and Responsibility

Nekoneko complies with anti-money laundering (AML) and know your customer (KYC) requirements, and conducts transaction monitoring and reporting where required by applicable laws and regulations. Users are responsible for complying with this Policy.

Frequently Asked Questions

  1. How are withdrawals processed? - Withdrawals are processed using the designated payment method, and the timing of receipt may vary depending on the selected method.
  2. When should identity verification documents be submitted if required? - If additional verification is required at the time of a withdrawal request, you must submit the documents indicated through customer support or the dashboard.
  3. What should I do if my withdrawal is rejected? - Check the reason for rejection and, if necessary, you may file an appeal.